Authors: Manjul Vaidya
Addresses: Department of Information Technology, Chandigarh Administration, Chandigarh, 160009, India
Abstract: India has made tremendous efforts over the last decades in its endeavour to use information and communication technology (ICT) for good governance. Chandigarh Administration has taken steps to improve quality of life of citizens by designing and delivering services through various e-governance initiatives over the last decade. These initiatives are expected to result in easier access to public services, transparency, cost effectiveness and other features of good governance. Net result of e-governance should be achieving the goals of good governance. This paper specifically addresses the e-governance initiatives taken by Chandigarh Administration over the last decade and half. An attempt has been made to evaluate such initiatives from the perspectives of end-users.
Keywords: ICT; information and communication technology; e-governance; good governance; digital India program; multi service-single-window; Chandigarh; centricity and innovations; citizen awareness; citizen satisfaction; critical success factors.
International Journal of Electronic Governance, 2020 Vol.12 No.1, pp.4 - 25
Received: 13 Sep 2017
Accepted: 07 Aug 2018
Published online: 27 Apr 2020 *