Authors: Jürgen Moormann; Yevgen Bogodistov
Addresses: Frankfurt School of Finance & Management, Adickesallee 32-34, 60322 Frankfurt a.M., Germany ' Frankfurt School of Finance & Management, Adickesallee 32-34, 60322 Frankfurt a.M., Germany
Abstract: In times of digitalisation, competitive pressure on a global scale, and customers' increasing power, companies' efforts to improve their business processes became mandatory. However, simple improvements of the processes might not be sufficient – often a development of completely new processes is necessary. Therefore, the focus has to be shifted towards process innovation to be able to cope with new technologies, start-ups and even with some fast changing traditional enterprises. This paper examines the state-of-the-art of research in the field of process innovation and presents a multidisciplinary literature review of top academic journals covering a period of more than ten years (2005–2015). The review focuses on research methods applied in papers dedicated to the process innovation concept. The method of analysis and the conclusions derived concerning maturity of the concept of process innovation prepare a basis for future process innovation theory.
Keywords: process innovation; process innovation theory; process management; literature review; information systems.
International Journal of Business Process Integration and Management, 2019 Vol.9 No.4, pp.258 - 266
Accepted: 09 Feb 2019
Published online: 05 Mar 2020 *