Title: Designing a knowledge management measurement for educational institutions: a qualitative research

Authors: Atheer Abdullah Mohammed; Abdul Hafeez-Baig; Raj Gururajan

Addresses: Department of Industrial Management, College of Administration and Economics, University of Baghdad, Baghdad, Iraq ' School of Management and Enterprise, University of Southern Queensland, Queensland, Australia ' School of Management and Enterprise, University of Southern Queensland, Queensland, Australia

Abstract: This paper aims to design a measurement of knowledge management (KM) for the higher education sector. This is because there are practical benefits for universities focused on developing knowledge. This study depends on brainstorming, focus group, and individual interviews as the main tools for data collection. The sample consisted of 23 individuals (six participants for brainstorming, 11 in the focus group session, and six individual interviews). Three key themes and seven sub-themes of knowledge management were explored: 1) knowledge creation (combination, socialisation, internalisation, and externalisation); 2) knowledge transfer (personalisation knowledge transfer and codification knowledge transfer); 3) knowledge sharing (sharing information). The proposed model is severely designed and comprehensively conceptualised utilising innovative, informational, and technological concepts underlining knowledge management within Australian higher education. However, there is a need to assess a designed measurement by considering existing quantitative techniques for the development of scales, such as validity and reliability analysis.

Keywords: brainstorming; focus group; individual interviews; knowledge management processes; KMPs; higher education.

DOI: 10.1504/IJISCM.2019.104626

International Journal of Information Systems and Change Management, 2019 Vol.11 No.2, pp.157 - 187

Received: 13 Nov 2018
Accepted: 21 Aug 2019
Published online: 24 Jan 2020 *

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