Title: Impact of communication on the collaboration between 3PL service providers and their clients. Case of Lithuania

Authors: Aidas Vasilis Vasiliauskas; Virgilija Vasilienė-Vasiliauskienė; Ieva Meidutė-Kavaliauskienė

Addresses: General Jonas Žemaitis Military Academy of Lithuania, Šilo st.5A, Vilnius 10322, Lithuania ' General Jonas Žemaitis Military Academy of Lithuania, Šilo st.5A, Vilnius 10322, Lithuania ' Research Centre, General Jonas Žemaitis Military Academy of Lithuania, Šilo st.5A, Vilnius 10322, Lithuania

Abstract: Production enterprises constantly are trying to add more value to their products and secure their competitive advantage. One of the possible ways in achieving this goal is to get rid of the uncommon activities to intermediaries, which take control over the process of distribution of goods. However, due to intense change on the market, intermediaries responsible for provision of third-party logistics (3PL) services, sometimes fall short to adapt to shifted manufacturer's needs. Because of the insufficient exchange of information, 3PL service providers start to render inadequate services and are not able to assure efficiency of manufacturer's logistics system. This article discusses importance of exchange of information between production enterprises and their logistics intermediaries based on the results of study on the situation of communication problems between 3PL service providers and their clients in Lithuania.

Keywords: collaboration; exchange of information; 3PL services; logistics intermediaries; communication; Lithuania.

DOI: 10.1504/IJITM.2019.103064

International Journal of Information Technology and Management, 2019 Vol.18 No.4, pp.407 - 418

Received: 08 Apr 2017
Accepted: 12 Sep 2017
Published online: 15 Oct 2019 *

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