Title: Structural investigation of service supply chain: a social network analysis approach

Authors: Sumit Sakhuja; Vipul Jain

Addresses: The Logistics Institute-Asia Pacific, National University of Singapore, 21 Heng Mui Keng Terrace, #04-01, 119613, Singapore ' School of Management, Victoria Business School, Victoria University of Wellington, 23 Lambton Quay, Pipitea Campus, P.O. Box 600, Wellington 6140, New Zealand

Abstract: In this study, the structure of a service supply chain is analysed using social network analysis approach. Service supply chains consist of peoples and organisations connected in form of a network. The network is formed by the combination of ties between different players in the chain/network. These players are dependent upon each other and there exists flow of material or flow of information between players. Despite the longevity of the 'social networks' perspective, the product supply chains as well as the supply chain in services are less explored from the social network perspective. A case study on supply chain of property purchase has been discussed in this paper that is analysed with the help of social network analysis approach.

Keywords: service supply chain; social network analysis; SNA; systems; node level; network level.

DOI: 10.1504/IJBSR.2019.102548

International Journal of Business and Systems Research, 2019 Vol.13 No.4, pp.404 - 418

Received: 16 Feb 2018
Accepted: 14 Jul 2018
Published online: 30 Sep 2019 *

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