Authors: José António Filipe; Manuel Alberto M. Ferreira
Addresses: Instituto Universitário de Lisboa, BRU-IUL, ISTAR-IUL, Av. Das Forças Armadas, 1649-026, Lisboa, Portugal ' Instituto Universitário de Lisboa, BRU-IUL, ISTAR-IUL, Av. Das Forças Armadas, 1649-026, Lisboa, Portugal
Abstract: It is exemplified in this article a proceeding based on the busy period concept of infinite servers queues systems to deal with equipment's failures. Evidently, the occurrence of failures in the equipment is a situation that demands managerial procedures in order to repair the failures as quick as possible and also to minimise the losses in the equipment operation. The model presented hereby means of infinite servers queuing systems - allows to generate system performance measures. It also contributes to solve organisational structures' problems, by minimising the risks of the inoperative structures of organisations, which have considerable logistics pernicious consequences for companies and often for regions where they are implanted.
Keywords: queue; systems; busy period; business logistics; equipment; failures; management; efficiency.
International Journal of Business and Systems Research, 2019 Vol.13 No.4, pp.494 - 507
Received: 29 Sep 2017
Accepted: 26 Mar 2018
Published online: 30 Sep 2019 *