Title: Exploring Taiwanese's smartphone user intention: an integrated model of technology acceptance model and information system successful model

Authors: Ching-Hsue Cheng; Chung-Hsi Chen; You-Shyang Chen; Ho-Long Guo; Chien-Ku Lin

Addresses: Department of Information Management, National Yunlin University of Science and Technology, 123, University Road, Section 3, Douliou, Yunlin 64002, Taiwan ' Department of Information Management, National Yunlin University of Science and Technology, 123, University Road, Section 3, Douliou, Yunlin 64002, Taiwan ' Department of Information Management, Hwa Hsia University of Technology, 111, Gong Jhuan Rd., Chung Ho District, New Taipei City 235, Taiwan ' Department of Information Management, National Yunlin University of Science and Technology, 123, University Road, Section 3, Douliou, Yunlin 64002, Taiwan ' Department of Business Administration, Feng Chia University, 100, Wenhwa Road, Seatwen, Taichung 40724, Taiwan

Abstract: The study is focused on behavioural intentions of smartphone users, and these are based on information system success model (ISSM) and technology acceptance model. In this study, we use SEM to examine the model that includes dimensions and relevant variables. The dimensions of model include information quality, system quality, service quality, perceived ease of use, perceived usefulness, attitude and behavioural intentions. The results indicate that there are no differences between perceived usefulness and information quality, system quality, and there is also no difference between perceived ease of use and behavioural intentions. In addition to above hypotheses the other are all supported among these hypotheses. We found the most indirect variable affect the behavioural intentions is system quality. This means that system quality is the most important factor to affect smartphone system. We also found that perceived ease of use is very important for smartphone users, and if the smartphone systems are not easy to use, they would not be accepted by people.

Keywords: smartphone; information system success model; ISSM; technology acceptance model; TAM; behavioural intention; BI.

DOI: 10.1504/IJSHC.2019.101591

International Journal of Social and Humanistic Computing, 2019 Vol.3 No.2, pp.97 - 107

Received: 30 Mar 2018
Accepted: 13 Jul 2018
Published online: 13 Aug 2019 *

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