Title: Survey of computer-supported collaboration in support of business processes

Authors: Carl K. Chang, Jia Zhang, Kai H. Chang

Addresses: Department of Computer Science, Iowa State University, Ames, IA 50011, USA. ' Department of Computer Science, Northern Illinois University, DeKalb, IL 60115, USA. ' Department of Computer Science and Software Engineering, Auburn University, Auburn, AL 36849, USA

Abstract: Business process via collaboration can benefit from the Computer-Supported Cooperative Work (CSCW) community. The purpose of this paper is to provide a survey of CSCW research to examine the current IT-based collaboration techniques capable of supporting business processes. The CSCW field is categorised by the issues tackled by researchers. Each category is analysed based on past approaches and present achievements; trends for future research and development are then predicted. Finally, we discuss how CSCW research can facilitate distributed business process integration and management.

Keywords: business process management; collaboration; computer-supported cooperative work; CSCW; control; coordination; policy; business process integration; information technology.

DOI: 10.1504/IJBPIM.2006.010023

International Journal of Business Process Integration and Management, 2006 Vol.1 No.2, pp.76 - 100

Published online: 08 Jun 2006 *

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