Title: Cloud-based business intelligence in an E-commerce environment for small and medium-sized enterprises

Authors: Akhil Raj Gaius Yallamelli; Vijaykumar Mamidala; Mohanarangan Veerappermal Devarajan; Rama Krishna Mani Kanta Yalla; Thirusubramanian Ganesan; Aceng Sambs

Addresses: Amazon Web Services Inc, Seattle, Washington, USA ' Conga (Apttus), Broomfield, Colorado, USA ' EY Government Services LLC, Sacramento, California, USA ' Amazon Web Services Inc, Seattle, Washington, USA ' Cognizant Technology Solutions, College Station, Texas, USA ' Artificial Intelligence Research Centre for Islamic and Sustainalbility (AIRIS), Universiti Sultan Zainal Abidin, Gongbadak, Terengganu 21300, Malaysia

Abstract: Business intelligence (BI) addresses comprehensive quality management approaches. The interconnected facilities applicable to BI in many instances became more difficult, expensive, and rigid. Therefore, this paper suggests cloud-based business intelligence in the e-commerce environment (CB-BIE) method is used to find solutions for small and medium-sized enterprises. In the CB-BIE method, five customers are interviewed, and a questionnaire session is conducted for ten small and medium-sized enterprises (SMEs). Each of these aspects covers a particular field that clients pay great attention to when introducing a cloud BI solution. The results indicate that some of the most significant performance measures are software, seamless network services, sensitive responses to requests for customer service, managing vast volumes of data, and implementing costs. CB-BIE method noticed that industry-specific applications for monthly and quarterly charges and emails or phones to access the company are desired.

Keywords: business intelligence; BI; cloud computing; E-commerce.

DOI: 10.1504/IJBIDM.2026.155233

International Journal of Business Intelligence and Data Mining, 2026 Vol.28 No.4/5/6, pp.433 - 456

Received: 17 Jun 2024
Accepted: 14 Jan 2025
Published online: 29 Jul 2026 *

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