Title: The impact of workplace incivility on turnover intentions of corporate employees: buffering effects of emotional intelligence

Authors: Madhu Verma; Priyanka Yadav

Addresses: Institute of Management Studies and Research, Maharshi Dayanand University, Rohtak, Haryana, India ' Institute of Management Studies and Research, Maharshi Dayanand University, Rohtak, Haryana, India

Abstract: This study explored the relationship between workplace incivility and emotional intelligence with turnover intentions. It aimed to investigate how emotional intelligence moderates the impact of workplace incivility on turnover intentions among employees of manufacturing companies. Employing a quantitative research design, 350 questionnaires were distributed among manufacturing companies' staff at NCR. Statistical analyses, including reliability tests, Exploratory Factor Analysis (EFA), Confirmatory Factor Analysis (CFA) and Structural Equation Modelling (SEM), were conducted. Workplace incivility was identified as positively influencing turnover intentions among corporate staff at NCR and emotional intelligence negatively impacted the Turnover intentions of the employees. The study found that emotional intelligence functioned as a moderator in the relationship between workplace incivility and turnover intentions. The study's findings are limited by restricting generalisability beyond the NCR corporate context and the study is cross-sectional. There have not been studies conducted in the manufacturing corporate sector, while which is the most crucial organisation where workplace incivility occurs. This research provides insights into the interplay of workplace incivility, emotional intelligence and turnover intentions, offering a unique perspective on the moderating role of emotional intelligence, encouraging further exploration and discourse within the organisational behaviour field.

Keywords: workplace incivility; emotional intelligence; turnover intentions; manufacturing sector; quantitative research.

DOI: 10.1504/IJAMS.2026.154556

International Journal of Applied Management Science, 2026 Vol.18 No.2, pp.137 - 159

Received: 31 May 2024
Accepted: 11 Oct 2024
Published online: 06 Jul 2026 *

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