Title: Smart cloud-based virtual museum framework: AI-driven personalisation and accessibility for cultural heritage services

Authors: Olena Shlyakhetko; Solomiia Fedushko; Natalia Kryvinska

Addresses: Department of Information Management and Business Systems, Comenius University Bratislava, Odbojárov 10, 82005 Bratislava, Slovakia ' Center for Applied Research and Developments in Management (CARDiM), Department of Information Management and Business Systems, Comenius University Bratislava, Odbojárov 10, 82005 Bratislava, Slovakia; Social Communication and Information Activity Department, Lviv Polytechnic National University, 79000 Lviv, Ukraine ' Center for Applied Research and Developments in Management (CARDiM), Department of Information Management and Business Systems, Comenius University Bratislava, Odbojárov 10, 82005 Bratislava, Slovakia

Abstract: This paper presents a smart cloud-based framework for virtual museum exhibitions that integrates artificial intelligence, 3D printing, and accessibility technologies to enhance the personalisation and inclusivity of cultural heritage experiences. The system operates on a scalable cloud infrastructure, employing AI modules to adapt virtual tours to individual user preferences and accessibility needs. Interactive components such as speech recognition, tactile 3D models, and colourblind and child-friendly modes make the framework suitable for diverse audiences, including people with disabilities. Quantitative testing demonstrated stable system performance, with an average scene-generation time of less than 5 seconds and a streaming latency of less than 200 milliseconds. A pilot user study with 30 participants, including children and visually impaired users, indicated high satisfaction (mean score 4.6/5) and positive feedback on accessibility. The proposed framework contributes to the digital transformation of cultural heritage institutions by combining adaptive AI-driven interaction with tangible engagement through 3D printing. Future developments will focus on optimising performance, enhancing print quality, and expanding multimodal accessibility features.

Keywords: virtualisation of cultural heritage; virtual museums; 3D printing; cloud computing; artificial intelligence.

DOI: 10.1504/IJWGS.2026.154466

International Journal of Web and Grid Services, 2026 Vol.22 No.2, pp.152 - 180

Received: 24 Sep 2025
Accepted: 27 Jan 2026
Published online: 29 Jun 2026 *

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