Title: Modelling critical success factors for smart supply chains in Industry 4.0 scenario using neutrosophic-DEMATEL approach

Authors: Shubham Tripathi; Manish Gupta; Anuj Kumar Bhamriya

Addresses: Mechanical Engineering Department, Motilal Nehru National Institute of Technology Allahabad, Prayagraj – 211004, UP, India ' Mechanical Engineering Department, Motilal Nehru National Institute of Technology Allahabad, Prayagraj – 211004, UP, India ' Mechanical Engineering Department, Motilal Nehru National Institute of Technology Allahabad, Prayagraj – 211004, UP, India

Abstract: The transformation of supply chains to smart systems has become critical and inevitable because of Industry 4.0. It has garnered significant attention among academics and practitioners deliberating primarily on the need, opportunities, and difficulties, and thereby proposing a few frameworks. However, studies addressing factors involved in transformation could be more varied. This paper identifies the critical success factors (CSF) for these transformations to be successful and analyses their mutual influence and on the entire system using a neutrosophic DEMATEL approach. 14 CSFs are identified from the literature, and their inter-relationships are analysed by 8 experts. This study concludes customer centricity, agility, and management involvement as the most prominent factors in the transformation to smart supply chains and presents the causal relationship among factors grouping them into driving and driven. The results can facilitate practitioners in strategy formation for smart transformation projects and ensure their success.

Keywords: Industry 4.0; smart supply chain; digital supply chain; critical success factors; CSF; DEMATEL; neutrosophic set theory; inter-relationship; decision making; causal relationship; smart transformation.

DOI: 10.1504/IJLSM.2026.153540

International Journal of Logistics Systems and Management, 2026 Vol.54 No.1, pp.1 - 24

Received: 28 Aug 2023
Accepted: 23 Sep 2023
Published online: 13 May 2026 *

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