Title: Optimising procurement process in building material retail supply chain: a business process improvement approach

Authors: Maria Gabriella; Nilo Legowo

Addresses: Information System Management Department, BINUS Graduate Program – Master of Information System Management, Bina Nusantara University Jakarta, 1148, Indonesia ' Information System Management Department, BINUS Graduate Program – Master of Information System Management, Bina Nusantara University Jakarta, 1148, Indonesia

Abstract: This study analyses and recommends improvements to the procurement business process in a multi-regional building materials retail company. Using the business process improvement (BPI) framework by Harrington, complemented by FMEA and SWOT analysis, the research aims to enhance operational efficiency. Process mapping with BPMN identifies key activities, while FMEA highlights potential risks and prioritises improvements through RPN. Improvement recommendations are developed using BPI with streamlining tools, and the impact of improvements is measured through comparative time analysis (as-is vs. to-be). The findings indicate a significant efficiency increase in the procurement process following BPI implementation, with an average completion time reduction of 48.26%. This study identifies critical areas in procurement, proposes measurable improvements, and empirically validates the positive impact of BPI on time efficiency, providing valuable insights for building materials retailers.

Keywords: supply chain; procurement; business process improvement; BPI; failure mode and effect analysis; SWOT; business process simulation.

DOI: 10.1504/IJBPIM.2026.153307

International Journal of Business Process Integration and Management, 2026 Vol.13 No.1, pp.1 - 14

Received: 30 Mar 2025
Accepted: 23 Jun 2025
Published online: 01 May 2026 *

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