Title: Dissemination methods and user perception of union digital services in the Haor regions of Bangladesh

Authors: Mohammad Samiul Islam; Sadik Hasan

Addresses: Department of Public Administration, Shahjalal University of Science and Technology, Sylhet, 3114, Bangladesh ' Department of Public Administration, University of Dhaka, Dhaka, 1000, Bangladesh

Abstract: The study investigated strategies for disseminating the services through the Union Digital Centre (UDC) in Bangladesh's Haor regions and user satisfaction with UDCs' operations. Data was collected through questionnaire surveys and key informant interviews (KIIs), using the Likert scale to assess users' perceptions and satisfaction with UDC's performance. The study reveals that major socio-economic features of the target population, including primary school, household work, income range of 10,000-20,000 BDT, and age 31-50, utilise various dissemination methods, including paper-based, verbal, cell phone, email, and home service delivery. Capacity constraints, such as internet speed, equipment availability, power supply, entrepreneurial competencies, and behaviour, significantly influence the operational efficacy of UDCs. Customer satisfaction scores are neutral for internet speed, equipment accessibility, entrepreneurial skills, and service delivery but satisfied for power availability and entrepreneurial behaviour. Prioritising these challenges can enhance service quality.

Keywords: dissemination methods; union digital services; users' perception; UDC; Union Digital Centre; Haor regions.

DOI: 10.1504/IJEG.2025.151224

International Journal of Electronic Governance, 2025 Vol.17 No.3, pp.348 - 369

Received: 29 Jan 2025
Accepted: 25 May 2025
Published online: 19 Jan 2026 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article