Title: Logistic service quality and organisational performance: conceptualisation, measure development, measure test and model fit

Authors: Sachin S. Kamble; Shradha Gawankar; Rakesh Raut

Addresses: Operations and Supply Chain Management, National Institute of Industrial Engineering (NITIE), Mumbai, Maharashtra, India ' Operations and Supply Chain Management, National Institute of Industrial Engineering (NITIE), Mumbai, Baltimore, Maryland, USA ' Operations and Supply Chain Management, National Institute of Industrial Engineering (NITIE), Mumbai, Maharashtra, India

Abstract: This paper attempts to develop, validate the measures for LSCP and also test the influence on the organisational performance. The data was collected through questionnaire survey from 154 transport service providers from Mumbai and nearby costal region in India. In the first phase, confirmatory factor analysis was used to test the validity of the proposed measurement scale for all the identified constructs. Second phase tests the relationship between the identified constructs and organisation performance using SEM. In doing so, we map a positive relationship between logistic supply chain performance (LSCP) and organisational performance (OP) which ultimately leads to enhance the performance improvement within firms and across the supply chain.

Keywords: supply chain performance; logistics services; transport industry; organisational performance; confirmatory factor analysis; CFA; structural equation modelling; SEM; firm performance; service quality; supply chain management; SCM; India.

DOI: 10.1504/IJLSM.2016.080252

International Journal of Logistics Systems and Management, 2016 Vol.25 No.4, pp.532 - 557

Received: 09 Mar 2015
Accepted: 28 Sep 2015
Published online: 09 Nov 2016 *

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