Title: Current state of m-government research: identifying future research opportunities

Authors: Abdulmohsen S. Albesher; Richard T. Stone

Addresses: Department of Human Computer Interaction, Iowa State University, 1620 Howe Hall, Ames, IA 50011, USA ' Department of Industrial and Manufacturing Systems Engineering, Iowa State University, 3027 Black Engineering, Ames, IA 50011, USA

Abstract: Research on m-government has started in the last decade. The use of m-government has been rapidly increasing due to the high penetration of mobile devices in the general population. This research will first compare m-government to e-government which will help in understanding the similarities and the differences between the two types of government. Then this research will examine the current state of research in the area of m-government. In this research, we collected 79 papers specifically related to m-government, dividing them into themes based on the research premise. The results showed that there is a gap in understanding the relationship between the use of m-government and civic engagement. A future study is highly recommended to determine whether the use of m-government positively affects civic engagement.

Keywords: e-government; electronic government; m-government research; mobile government; online government; digital government; human factors; civic engagement; HCI; human computer interaction; citizens; native apps; research opportunities; literature review.

DOI: 10.1504/IJEG.2016.078118

International Journal of Electronic Governance, 2016 Vol.8 No.2, pp.119 - 139

Received: 17 Nov 2014
Accepted: 04 May 2015
Published online: 03 Aug 2016 *

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