Title: A systemic model for measuring the effectiveness of virtual learning programs

Authors: Ayham Fayyoumi; Gianluca Elia

Addresses: Al Imam Mohammad ibn Saud Islamic University (IMSIU), College of Computer and Information Sciences, Riyadh 11432, Saudi Arabia ' Department of Engineering for Innovation, Campus Ecotekne, University of Salento, Via Monteroni s.n. 73100 Lecce, Italy

Abstract: Although many universities and corporations invest on relevant resources in virtual learning programs, methods and tools for evaluating their success have not been consolidated. This article conducts an extensive literature review and identifies the measures of effectiveness of virtual learning programs and their influencing factors. The key contribution of this study is the proposed systemic model that can be operationally used to measure the effectiveness of virtual learning programs. The model identifies the determinants of effectiveness, namely, 'learner performance' and 'learner satisfaction and confidence', and the factors that influence significantly them. The model has been cross-checked by a panel of field experts and validated through factor and regression analyses involving a sample of university students. Lastly, the model is operationalised using a tool that guides HR managers and practitioners in assessing the effectiveness of their virtual learning programs.

Keywords: virtual learning effectiveness; e-learning; assessment measures; performance evaluation; evaluation tools; factor analysis; regression analysis; electronic learning; online learning; literature review; higher education; learner performance; learner satisfaction; learner confidence; university students; virtual learning environments; VLE.

DOI: 10.1504/IJITM.2015.072047

International Journal of Information Technology and Management, 2015 Vol.14 No.4, pp.305 - 332

Received: 05 Sep 2013
Accepted: 31 May 2014
Published online: 30 Sep 2015 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article