Title: Good governance and e-government: applying a formal outcome analysis methodology in a developing world context

Authors: Driss Kettani, Michael Gurstein, Asmae El Mahdi

Addresses: School of Science and Engineering, Al Akhawayn University, Ifrane, Morocco. ' Centre for Community Informatics Research, Development and Training, Vancouver, Canada. ' Information and Communication Technologies for Development (ICT4D) Research Laboratory, Al Akhawayn University, Ifrane, Morocco

Abstract: This paper, based on a local e-government project in Fez, Morocco presents an empirically based methodology for assessing project outcomes in the context of factors of ||good governance||. Factors associated with good governance, outcome measures for assessing the results of the project in relation to these factors and a method for assessing e-government developments in a Less Developed Country through their contribution to ||good (local) governance|| are developed in this paper as well as indicators for enabling a project outcome assessment as a measurement of the project|s contribution to the improvement of good governance.

Keywords: good governance; ICT; information technology; communications; e-government; state transformation; public administration; service delivery; outcomes; indicators; automation; systematic assessment method; electronic government; local government; Morocco; developing countries.

DOI: 10.1504/IJEG.2009.024963

International Journal of Electronic Governance, 2009 Vol.2 No.1, pp.22 - 54

Received: 04 Sep 2007
Accepted: 10 Jun 2008
Published online: 05 May 2009 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article