Title: Factors that impact on the acceptance and performance of ERP system: multiple case studies in Taiwan

Authors: Li-Ling Hsu, Pei-Chun Lin, Chin-Tsang Ho, Je-Ren Pan

Addresses: Department of Information Management, National Kaohsiung First University of Science and Technology, 2 Juoyue Road, Nantz District, Kaohsiung 811, Taiwan, ROC. ' Department of Transportation and Communication Management Science, National Cheng Kung University, No. 1, University Road, Taiwan, ROC. ' Department of Accounting and Information Technology, National Chung Cheng University, 168, University Road, Min-Hsiung, Chia-Yi 621, Taiwan, ROC. ' Department of Information Management, National Kaohsiung First University of Science and Technology, 2 Juoyue Road, Nantz District, Kaohsiung 811, Taiwan, ROC

Abstract: With the popularisation of the Enterprise Resource Planning (ERP) solutions, software applications have developed to help managers implement ERP system in business activities such as inventory control, order tracking, customer service, finance and human resources. This study uses multiple case studies as a research method to investigate the influence of enterprise contingency factors on ERP system acceptance and performance based on the Technology Acceptance Model (TAM). This study selects four companies from the semiconductor and steel industries as case studies for interview. The research results demonstrate that contingency factors are positively associated with the introduction and acceptance of ERP system; furthermore contingency factors are positively associated with ERP system performance.

Keywords: contingency factors; enterprise resource planning; ERP implementation; technology acceptance model; TAM; ERP system performance; Taiwan; semiconductor industry; steel industry.

DOI: 10.1504/IJBSR.2008.018118

International Journal of Business and Systems Research, 2008 Vol.2 No.1, pp.16 - 33

Published online: 02 May 2008 *

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