Title: E-government in a developing country: citizen-centric approach for success

Authors: Mohammad Shakil Akther, Takashi Onishi, Tetsuo Kidokoro

Addresses: Department of Urban and Regional Planning, Bangladesh University of Engineering and Technology, Dhaka 1000, Bangladesh. ' Department of Urban Engineering, University of Tokyo, 7-3-1 Hongo, Bunkyo Ku, Tokyo 113-8656, Japan. ' Department of Urban Engineering, University of Tokyo, 7-3-1 Hongo, Bunkyo Ku, Tokyo 113-8656, Japan

Abstract: There are very few successful e-government projects in developing countries. Most e-government projects within developing countries employ high-technology intervention whereas citizens are not ready for this. There are successful projects which took a low end route. This paper examines one such project to find out the reasons behind its success. The research concludes that stakeholders| participation is the driving factor for success. The major issue is not IT, but an understanding between the citizen population and their complimentary governmental entity, which acts as the critical factor for triumph in e-government.

Keywords: e-government; electronic government; stakeholder theory; developing countries; electronic governance; stakeholder participation; Bangladesh; birth registrar; healthcare; e-governance.

DOI: 10.1504/IJEG.2007.014342

International Journal of Electronic Governance, 2007 Vol.1 No.1, pp.38 - 51

Published online: 02 Jul 2007 *

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