Article Abstract

	Title:	Shared challenge for learning: dialogue between management and front-line workers in knowledge management
	Author:	Heli Ahonen, Jaakko Virkkunen
	Address:	Center for Activity Theory and Developmental Work Research, Department of Education, University of Helsinki, Box 47, FIN-00014 University of Helsinki, Finland. Center for Activity Theory and Developmental Work Research, Department of Education, University of Helsinki, Box 47, FIN-00014 University of Helsinki, Finland
	Journal:	International Journal of Information Technology and Management 2003 - Vol. 2, No.1/2  pp. 59-84
	Abstract:	Knowledge management is increasingly involved in the creation of new collective competencies. This calls for a new form of collaborative learning activity and dialogue between management's and front-line workers' perspectives. Competence Laboratory is a new team-level knowledge management method aiming at promoting and supporting such learning and dialogue. The article describes the method, its theoretical foundations on the concepts of Cultural-Historical Activity Theory and the experimental use of the method in a telecommunications company. The analysis of the experiment focuses on the conditions for constructing a shared view of the pivotal challenge of learning and competence development between middle management and front-line workers.
	Keywords:	knowledge management; organisational learning; competence development; Activity Theory.
	DOI:	10.1504/IJITM.2003.002449
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