Article Abstract

	Title:	Information quality chain analysis for total information quality management
	Author:	Shouhong Wang, Hai Wang
	Address:	Charlton College of Business, University of Massachusetts Dartmouth, Dartmouth, MA 02747-2300, USA. ' Sobey School of Business, Saint Mary's University, Halifax, NS B3H 2W3, Canada
	Journal:	International Journal of Information Quality 2008 - Vol. 2, No.1  pp. 4 - 15
	Abstract:	The quality of information (or Information Quality, IQ) is important to organisations and the society. IQ Management (IQM) aims at the evaluation of the quality of the main components of the system, as well as the identification of strategic plan to improve the IQ for the organisation. The paper discusses the complexity of total IQM (TIQM). It introduces the concepts of IQ chain, IQ matrix, IQ unit, and IQ network, and proposes a procedure of IQ chain analysis for TIQM. Based on an experimental case, it concludes that the approach is useful for TIQM.
	Keywords:	information quality; total information quality management; TIQM; information quality chain; quality control charts.
	DOI:	10.1504/IJIQ.2008.019560
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