|
Title: |
Perception of students on performance of dual-mode education: Information Quality perspective |
| |
Author: |
Latif Al-Hakim 
|
| |
Address: |
Faculty of Business, University of Southern Queensland, Toowoomba, Queensland 4350, Australia |
| |
Journal: |
International Journal of Information Quality 2007 - Vol. 1, No.3 pp. 314 - 325 |
| |
Abstract: |
The current literature investigating general perceptions of service quality experienced by distance education students has so far barely examined perceptions of dual-mode students. This preliminary research attempts to fill this gap. It ascertains the relevance of Information Quality (IQ) dimensions for delivery evaluation of various education modes. This paper employs a qualitative methodology and uses importance-performance analysis to investigate IQ dimensions affecting student satisfaction of dual-mode education. The case considered is a newly established Chinese University that has a partnership with an Australian University. The results show significant gaps in the performance of accessibility, amount of information, coherency, relevancy and timeliness. |
| |
Keywords: |
information quality; distance education; dual-mode education; gap analysis; student perception; service quality; performance evaluation. |
| |
DOI: |
10.1504/IJIQ.2007.016394 |
| |
Purchase this Paper  Comment on the Paper
|
| |
