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Title: |
The impact of software capability maturity model on knowledge management and organisational learning: empirical findings and useful insights |
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Author: |
Emilio Bellini, Corrado Lo Storto 
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Address: |
School of Engineering, RCOST, University of Sannio, Via Traiano, Benevento 82100, Italy ' School of Engineering, DIEG, University of Naples Federico II, Piazzale V. Tecchio no. 80, Napoli 80125, Italy. |
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Journal: |
International Journal of Information Systems and Change Management 2006 - Vol. 1, No.4 pp. 339 - 373 |
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Abstract: |
This paper, using qualitative and quantitative data relative to the software process improvement initiative in which the Italian branch of a multinational software company was engaged from January 1997 to May 2001, investigates the impact of Capability Maturity Model (CMM) certification on organisational learning. A knowledge management perspective is adopted to explain the software development process increase in productivity. Data suggest that CMM can effectively support and address knowledge management and learning within a software organisation. Disciplined methods and practices are expected to result in better control over the software development process, and organisations using a well-structured process model such as the CMM can use the process infrastructure it provides for organisational learning. |
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Keywords: |
software process improvement; capability maturity model; CMM; knowledge management; organisational learning; software development; process modelling; Italy. |
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DOI: |
10.1504/IJISCM.2006.012045 |
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