The relation between the traditional quality and the change of organisational culture using as methodology the quality control circle
by Kelly Nemer; Raimundo Kennedy Vieira
International Journal of Productivity and Quality Management (IJPQM), Vol. 23, No. 2, 2018

Abstract: Aggregate value is to give a quality leap in one or more characteristics to a product, and make a difference of point of view to the customer. This article expresses a proposal for the implementation of the quality control circle (QCC) as a strategic tool to improve the production process through the addition of value and eliminating waste, using together the traditional quality model, to obtain a culture change, where any collaborator becomes a final customer representative, eliminating waste through QCC projects.

Online publication date: Mon, 08-Jan-2018

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