Development of a model and instrument to measure TQM implementation in financial institutions of India Online publication date: Tue, 08-Mar-2016
by D. SriLakshmana Kumar; D.B. Jabaraj
International Journal of Industrial and Systems Engineering (IJISE), Vol. 22, No. 4, 2016
Abstract: In order to overcome difficulties in measuring and implementation of TQM in the financial sector, the study attempted to identify critical dimensions of TQM for an implementation frame work, through a measuring instrument and by an empirical analysis. In the measuring instrument developed, out of 94 items selected to measure TQM implementation in Indian banks and other financial institutions, 70 items were retained in the unidimensionality test. However no item was dropped during the subsequent tests. The validated items of the construct were found to be highly reliable and they discriminate each other very well. The present model was validated using hypothesis for associations, predictions, correlations and data analysis on a wide spectrum of dependent variables and outcome variables. The tools namely, simple regression, multiple regression, two sample 't' test, discriminant analysis were used. This instrument can be used for conducting a study of TQM implementation in banks and other financial institutions.
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