Barriers in local e-government partnership: evidence from Malaysia
by Iqbal Khadaroo; Meng Seng Wong; Aminah Abdullah
Electronic Government, an International Journal (EG), Vol. 10, No. 1, 2013

Abstract: This paper explores the implementation of an e-government partnership programme and discusses the barriers that have impeded its implementation in two local governments in Malaysia. Empirical evidence comes from 20 semi-structured interviews conducted with managers and users of e-government services. We found that the use of short-term partnership models, lack of funding, failure to deliver results by third-party vendors, poor leadership and digital divide problems have impeded the successful implementation of the e-government programme. We suggest that a collective stakeholder involvement of government, private sectors, including third-party vendors and citizens as 'strategic' partners is essential in the creation of an enabling e-government partnership.

Online publication date: Thu, 03-Jan-2013

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