Assessing emotion in human-product interaction: an overview of available methods and a new approach
by Gaël Laurans; Pieter M.A. Desmet; Paul Hekkert
International Journal of Product Development (IJPD), Vol. 16, No. 3/4, 2012

Abstract: After a review of the tools available for the measurement of emotion in product design, we discuss several problems specific to the measurement of user experience during interaction with products are describe and approach to address them. This approach uses a video-supported interview technique (self-confrontation) to collect moment-to-moment data on the dynamics of user experience. Finally two studies using the new approach and perspectives for future research are briefly described.

Online publication date: Tue, 30-Dec-2014

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