Geographies, motivations and benefits from ISO 9000 standard: a comparison of manufacturing and service organisations
by Pavel Castka, Michaela A. Balzarova
International Journal of Productivity and Quality Management (IJPQM), Vol. 5, No. 4, 2010

Abstract: In this research we aim to empirically describe differences between manufacturing and service industries in terms of their geographies, motivations and benefits from ISO 9000 certification. Based on the response from 422 New Zealand based ISO 9000 certified organisations, we reveal that service organisations are focused on national business environment whereas manufacturing sector is more linked to international business. Furthermore, ISO 9000 service organisations experience less coercive pressure to get certified in comparison to their manufacturing counterparts and both sectors gain similar benefits from the certification. We have also concluded that our findings are relevant to global population of ISO 9000 certified companies as New Zealand patterns of ISO 9000 are comparable with patterns identified in other developed countries such as the USA, Australia or France.

Online publication date: Wed, 05-May-2010

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