The ethical landscape of outsourcing performance
by Lorice Stainer, Susan Grey
International Journal of Business Performance Management (IJBPM), Vol. 9, No. 4, 2007

Abstract: Outsourcing of business operations is high on the agenda of management because getting quality products and services faster to the market has become critical for companies. Amongst the many drivers are cost reduction, core business focus, flexibility and risk transfer. However, it is easy to be over-enthusiastic about the benefits without fully appreciating the risks and their consequences. To avoid the downsides and maximize the upsides, an organisation should take a considered risk management approach which embraces Corporate Social Responsibility (CSR). This is defined and placed in its contemporary business context, highlighting the importance for the development of the added-value dimensions, whether economic or societal. Practical steps are provided to link the various facets of outsourcing management in order to create an impetus towards success. The synergy between outsourcing performance and CSR is expounded, galvanising management action in the pursuit of business excellence and stakeholder satisfaction.

Online publication date: Mon, 23-Apr-2007

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Performance Management (IJBPM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email