Investigating the role of moderating the quality of working life on the relationship between psychological capital and organisational citizenship behaviour Online publication date: Mon, 17-Aug-2020
by Seyed Hasan Hosseini; Ammar Arabi-Jeshvaghani; Alireza Akbarzadeh; Mohsen Habibi
International Journal of Services and Operations Management (IJSOM), Vol. 36, No. 4, 2020
Abstract: Present research examines the relationship between psychological capital and organisational citizenship behaviour, with mediation of quality of working life. The research statistical population included the staff and faculty members of Azad University in Isfahan. Required data were collected based on research model and through distributed questionnaire among staff and faculty members and for investigating the relationship among variables and testing hypotheses, multi-variable regression and structural equations (path analysis) have been used. Validity of the questionnaires was examined and verified consulting the university professors and experts, and the questionnaires' reliability was determined by calculating their Cronbach's alpha, that, indicating adequate reliability of them. The results have presented that in confident level of 95%, there is a significant and positive relationship between psychological capital and the quality of working life as well as psychological capital and with organisational citizenship behaviour. The variable of working life quality has also significant and positive relationship with organisational citizenship behaviour. The other finding of research was the significant effect of mediating variable of working life quality according to relationship between psychological capital and organisational citizenship behaviour.
Online publication date: Mon, 17-Aug-2020
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