Personal resources and selected employees outcomes - does performing emotional labour moderate the relationship?
by Agnieszka Springer; Sylwester Białowąs
International Journal of Work Organisation and Emotion (IJWOE), Vol. 9, No. 4, 2018

Abstract: The purpose of this paper is to investigate the relationship between personality traits, core self-evaluation, emotional intelligence and positive employee outcomes (PO) in the context of specific demands of emotional labour. Research sample consisted of 309 workers, 170 of whom performed emotional labour. The following tools were used in the study: the Polish adaptation of the NEO-FFI, the core self-evaluation scale, the INTE questionnaire for assessing the level of emotional intelligence and an own tool for the measurement of positive employee outcomes. From among the analysed variables, all of them proved to be significantly correlated to achieving positive employee outcomes. The most important result of the conducted analyses is demonstrating the moderation effect that performing EL has on certain relationships. Moderation can be observed only in the case of positive outcomes that benefits for the organisation regarding: neuroticism, openness to experience and conscientiousness.

Online publication date: Wed, 02-Jan-2019

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