Emotional labour of rural women in difficult geographies of an emerging economy: narratives of community healthcare workers of India
by Jatin Pandey; Manjari Singh; Shrihari Suresh Sohani
International Journal of Work Organisation and Emotion (IJWOE), Vol. 9, No. 2, 2018

Abstract: This study attempts to find the existence, execution and outcome of emotional labour in the work of community healthcare workers. Through a ten-month field study comprising in-depth interviews with 26 accredited social health workers (ASHAs), we found that their work requires emotional labour. Our study shows that they use 'attached approach', which is similar to deep acting, and 'detached approach', which is similar to surface acting, to perform emotional labour. We also found that surface acting resulted in minimal negative effect in case of negative situation and in well-being due to attenuation of work benefits in case of positive situation at the workplace. Deep acting in a positive situation led to emotional permeability between work and personal life, whereas in the event of a negative situation, it led to stress. Furthermore, deep acting decreases their effectiveness and efficiency due to associated stress that could have detrimental effects on the beneficiaries of healthcare.

Online publication date: Fri, 06-Jul-2018

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Work Organisation and Emotion (IJWOE):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com