Controlling variety-induced complexity in mass customisation: a key metrics-based approach Online publication date: Thu, 12-Jan-2006
by Thorsten Blecker, Nizar Abdelkafi, Bernd Kaluza, Gerhard Friedrich
International Journal of Mass Customisation (IJMASSC), Vol. 1, No. 2/3, 2006
Abstract: Due to the multitude of customer needs, mass customisation induces extensive product variety, which is associated with high complexity in operations and manufacturing-related tasks. Variety-induced complexity is one of the most important problems that can lead mass customisation to failure. Due to several drawbacks of existing methods in coping with complexity, we propose a key metrics-based approach. After determining the main subprocesses that are necessary to make mass customisation work efficiently, we assign to each subprocess the key metrics that can capture the variety-induced complexity. However, single key metrics have a limited informational value. Therefore, we integrate them into a comprehensive system that illustrates the correlations existing between the identified measures. The elaborated system enables one to detect the levers that should be considered in order to keep variety-induced complexity under control.
Online publication date: Thu, 12-Jan-2006
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Mass Customisation (IJMASSC):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email email@example.com