Language in globalised interactive business: adaptation vs. standardisation
by Ulla-Riitta Ahlfors; Meiqi Fang
International Journal of Electronic Business (IJEB), Vol. 13, No. 2/3, 2017

Abstract: We investigate language-related choices made in online firms characterised as 'interactive' and having multiple and varying audiences, in both consumer and business marketing environments. Online language choices and their relatedness with firm strategic and tactical behaviour have little received scrutiny. Using survey data, we investigate the role language plays in online firms. We scrutinise whether or not firms significantly adapt to their targeted markets through language and how such adaptive or standardising behaviour relates with firm internationalisation level, and furthermore, if this behaviour relates with how firms interact with their environment. When studying how firms interact with their environment, we use a customer viewpoint - including consumer and business customer - and business network viewpoint. 'Internationalisation' we study through expanding into new geographic markets and language areas. Some measured topics are factors in firm online language strategy.

Online publication date: Thu, 23-Mar-2017

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