Development of a fuzzy integrated software tool to prioritise technical requirements for effective design of online shopping websites Online publication date: Mon, 20-Mar-2017
by Ashish K. Sharma; Sunanda P. Khandait
International Journal of Computational Systems Engineering (IJCSYSE), Vol. 3, No. 1/2, 2017
Abstract: Recently, there has been a tremendous growth in the online shopping; nevertheless the users' satisfaction rate has dropped largely due to poor design of websites. Thus, there is a pressing need of well-designed websites. Decision making plays a significant role in effective design of websites. Quality function deployment (QFD) being a decision making tool, can be employed for the design of online shopping websites. However, QFD uses linguistic expressions and follows crisp approach generating uncertainty and vagueness which leads to inconsistency in results. This requires fuzzy integration with QFD to address the issue. In QFD, the customer needs (CNs) and technical requirements (TRs) are prioritised. However, the paper considers TRs prioritisation only and in this regard it aims to develop a fuzzy integrated technical requirements prioritisation software tool for effective design of online shopping websites. The tool is developed using VB.Net and MS-Access and symmetrical triangular fuzzy numbers (STFNs) are proposed to deal with the uncertainty and vagueness.
Online publication date: Mon, 20-Mar-2017
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Computational Systems Engineering (IJCSYSE):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email email@example.com