Product design development by integrating QFD approach with heuristics - AHP, ANN and fuzzy logics - a case study in miniature circuit breaker Online publication date: Sun, 04-Dec-2016
by Gagan Preet Singh Hundal; Suman Kant
International Journal of Productivity and Quality Management (IJPQM), Vol. 20, No. 1, 2017
Abstract: Quality function deployment is a customer oriented approach which captures customer voices and subsume these in the final product. In this paper, a case study has been stated on MCBs. In this case study, the author and co-author tried to prioritise the needs of the customer through the AHP technique. Then with expertise of technical personnel they converted these raw voices into technical aspects. The HOQ formulated by the author and co-author has led to the establishment of vague qualitative relationships between WHAT'S and HOW'S for which they aptly used fuzzy logics to quantify them with certainty. The customer comparison ratings between case study firm and its competitive firm is precisely given through ANN technique which are parallel computational models comprised of densely interconnected adaptive processing units. An additional column in QFD is added describing % improvement required in the particular technical aspect of the product for its enhancement and augments its utility among its customers.
Online publication date: Sun, 04-Dec-2016
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Productivity and Quality Management (IJPQM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email firstname.lastname@example.org