Assessing product sustainability measurement within quality management systems: a case study in automotive industry
by Matteo Mario Savino; Antonio Mazza
International Journal of Productivity and Quality Management (IJPQM), Vol. 18, No. 2/3, 2016

Abstract: Quality management systems (QMS) are widely acknowledged to be a strategic tool to rationalise and to improve industrial processes and product performances. One of the main reasons of this success may be mainly addressed to: 1) the measurement of quality performances with quality pointers; 2) non-conformities management. Yet, together with the need to guarantee customer's satisfaction, the attention for environmental sustainability of products and processes has raised the question to measure the environmental sustainability of a QMS. The objective of this research is twofold. First, we aim to investigate the impact of quality NC on product sustainability, seeking a measurement of environmental impact on a quality NC. Secondly, we address the development of an integrated method for NC evaluation encompassing production and economic parameters with the goal to have an NC ranking that may help the quality manager to address the most appropriate NC prioritisation.

Online publication date: Mon, 23-May-2016

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Productivity and Quality Management (IJPQM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email