Determinants of user adoption of e-government services: the case of Greek Local Government
by Anastasia Voutinioti
International Journal of Technology Marketing (IJTMKT), Vol. 9, No. 3, 2014

Abstract: The aim of this paper is to develop and validate an e-government adoption model for predicting and explaining citizens' adoption behaviour, regarding the use of government to citizen (G2C) e-services and to identify the salient factors related to citizens' low adoption of e-services. The paper adopts a quantitative perspective and derives a conceptual research model that encompasses various dimensions of e-government that relate to citizen adoption behaviour within the framework of theory of planned behaviour (TPB). Both the model and the instrument used have been validated using structural equation modelling (SEM). The findings identify the major constructs, such as attitude, perceived behavioural control and subjective norms. Also, additional factors related to trust, social influence and IT penetration. The findings presented in this study provide useful insights for researchers and policy makers when designing and implementing e-government systems, enabling them to plan and design services more effectively.

Online publication date: Wed, 23-Jul-2014

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Technology Marketing (IJTMKT):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com