Towards a framework for evaluating the business process performance of e-business investments
by Matthew Hinton, David Barnes
International Journal of Business Performance Management (IJBPM), Vol. 7, No. 1, 2005

Abstract: Much business process innovation is being driven through development of e-commerce applications. But e-business requires considerable financial investment, the justification and evaluation of which requires some kind of performance measurement system. This paper reports research into the development of performance measurement in e-business order fulfilment and delivery processes. A series of case organisations have been used to develop a framework for understanding e-commerce performance, and to explore the range of specific measures organisations are currently using within this context.

Online publication date: Mon, 07-Feb-2005

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