Performance measurement framework for product-service systems development: a balanced scorecard approach
by Koteshwar Chirumalla; Alessandro Bertoni; Aditya Parida; Christian Johansson; Marco Bertoni
International Journal of Technology Intelligence and Planning (IJTIP), Vol. 9, No. 2, 2013

Abstract: The paper proposes a framework for analysing the performances of product-service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi-criteria indicators. Finally, the benefits of a framework for PSS development performance measurement are discussed.

Online publication date: Sun, 08-Dec-2013

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