The development and application of a community maturity model
by Imed Boughzala; Ikram Bououd
International Journal of Information Technology and Management (IJITM), Vol. 12, No. 3/4, 2013

Abstract: Knowledge is considered as a strategic resource in the current economic age. Strategies, practices and tools for enhancing knowledge sharing and knowledge management (KM) in general became one important issue for knowledge-intensive organisations. Despite the demonstrated role of communities in sharing, capturing and creating knowledge, the literature is still missing standards for assessing their maturity. Even if several knowledge-oriented maturity models are provided at the enterprise level, few are focusing on communities as a mechanism for organisations to manage knowledge. This paper proposes a new community maturity model (CoMM) that was developed during a series of focus group meetings with professional KM experts. This CoMM assesses members' participation and collaboration and the KM capacity of any community. The practitioners were involved in all stages of the maturity model's development in order to maximise the resulting model's relevance and applicability. The model was piloted and subsequently applied within a chief knowledge officers' (CKO) professional association, as a community, to assess especially knowledge sharing among its members. This paper reports on the development and application of the initial version of CoMM and the associated method to apply it.

Online publication date: Sun, 23-Jun-2013

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Information Technology and Management (IJITM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email