A branding model for web search engines
by Lu Zhang; Bernard J. Jansen; Anna S. Mattila
International Journal of Internet Marketing and Advertising (IJIMA), Vol. 7, No. 3, 2012

Abstract: In this research, we conduct a comprehensive investigation of branding of web search engines, examining the effects brand image, brand knowledge, and brand relationship. Our research aim is to investigate the effect of brands on users' perception of search engine performance in order to provide insights on search engines as services in this unique marketplace. We use a survey of 207 participants for data collection and structural equation modelling. Our findings revealed users' brand relationship with a search engine has a direct effect on their perception of performance by increasing satisfaction and trust, whereas their brand knowledge about a search engine has an indirect effect by combining with the existence of a brand relationship. This finding indicates that customers value their relationship with certain brands more than the users' knowledge of that brand when evaluating the performance of search engines. Our results also show that the impact of trust on performance perception for search engines is not as significant as satisfaction, although trust is a major element in relationship marketing. The study has implications for those investigating the search engine marketplace and practitioners of established and emerging search engine companies.

Online publication date: Thu, 04-Sep-2014

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Internet Marketing and Advertising (IJIMA):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com