Development of a composite model for selection of third party logistics service provider
by R. Rajesh, S. Pugazhendhi, C. Muralidharan, K. Ganesh
International Journal of Electronic Customer Relationship Management (IJECRM), Vol. 3, No. 4, 2009

Abstract: The selection process of third party logistics (3PL) service provider with multiple criteria is little sceptical in the current competitive and uncertain market/economic scenario. To overcome the uncertainty, fuzziness in the multi-criteria needs to be accounted. This research focuses on the development of a composite model for selection of 3PL service provider with multiple criteria under fuzzy situation. The composite model comprises two folds: 1) evaluation of 3PL service provider based on multiple criteria by integration of fuzzy logic and analytic hierarchy process; 2) ranking of 3PL service providers based on technique for order preference by similarity to ideal solution (TOPSIS) technique. The objective is to decrease the influence of decision-maker's subjective preferences and control the uncertain and imprecise variation during the evaluation process. The devised composite model has been demonstrated through an illustrative example.

Online publication date: Wed, 18-Nov-2009

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