Development of a composite model for selection of third party logistics service provider Online publication date: Wed, 18-Nov-2009
by R. Rajesh, S. Pugazhendhi, C. Muralidharan, K. Ganesh
International Journal of Electronic Customer Relationship Management (IJECRM), Vol. 3, No. 4, 2009
Abstract: The selection process of third party logistics (3PL) service provider with multiple criteria is little sceptical in the current competitive and uncertain market/economic scenario. To overcome the uncertainty, fuzziness in the multi-criteria needs to be accounted. This research focuses on the development of a composite model for selection of 3PL service provider with multiple criteria under fuzzy situation. The composite model comprises two folds: 1) evaluation of 3PL service provider based on multiple criteria by integration of fuzzy logic and analytic hierarchy process; 2) ranking of 3PL service providers based on technique for order preference by similarity to ideal solution (TOPSIS) technique. The objective is to decrease the influence of decision-maker's subjective preferences and control the uncertain and imprecise variation during the evaluation process. The devised composite model has been demonstrated through an illustrative example.
Online publication date: Wed, 18-Nov-2009
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