Requirements for successful implementation of total quality management Online publication date: Fri, 04-Jul-2003
by Amrik S. Sohal, Danny Samson, Liz Ramsay
International Journal of Technology Management (IJTM), Vol. 16, No. 4/5/6, 1998
Abstract: This paper presents some of the key findings of a study into quality management practices of a number of Australian manufacturers with a known interest in and commitment to quality improvements. The information was derived from a detailed questionnaire completed by 52 organisations, and three in-depth case studies. Based on the analysis of the questionnaire survey and the case studies, this paper discusses the following: (i) the motivation for introducing quality improvement (TQM) initiatives; (ii) the major barriers to implementation; (iii) the requirements for successful implementation of TQM, including quality leadership, customer orientation, organisational structure, process capability and control, employee commitment and evaluation.
Online publication date: Fri, 04-Jul-2003
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