Innovation management in technology-related knowledge-intensive business services
by Ville Ojanen, Yan Xin, Kah-Hin Chai
International Journal of Entrepreneurship and Innovation Management (IJEIM), Vol. 10, No. 2, 2009

Abstract: This paper aims to contribute to the fragmented research fields of service innovation and knowledge-intensive business services (KIBS). On the basis of synthesis of results from extensive literature reviews as well from case studies in technology and engineering consultancies in Singapore, we have been able to develop a framework with propositions for investigating how KIBS, especially technology-related KIBS innovate and how does the internal and external knowledge and typical service characteristics (IHIP) affect service innovation in KIBS firms. Case studies have revealed different types of service innovations as well as enablers and barriers of innovative behaviour in technology-related KIBS and the developed framework as well as detailed hypotheses will be utilised in the future quantitative study for complementing the qualitative data. From the managerial point of view, the results and propositions may provide new insights for technology-related KIBS on how to promote knowledge processing activities and service innovation.

Online publication date: Sat, 16-May-2009

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Entrepreneurship and Innovation Management (IJEIM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email