A decision support system for selecting augmentative and alternative communication devices Online publication date: Fri, 20-Jan-2023
by Eduardo Pérez; Mahima Sajan Varghese; Amy Louise Schwarz
International Journal of Industrial and Systems Engineering (IJISE), Vol. 43, No. 1, 2023
Abstract: The goal of this research is to improve access to services for patients in need of augmentative and alternative communication (AAC). The specific aim of this paper is to develop a decision-making model that evaluates an exhaustive list of AAC devices and recommends the best alternative(s) for the patient. The model maximises a best-fit function that considers the patient's disability profile and the capabilities of each device. Currently, there are multiple private and government companies that offer a large variety of devices targeting patients in need of AAC. However, the decision-making process of what device to try on the patient is largely based on the health professional's experience and familiarity with specific companies. The proposed decision-model has the capability of improving patient experience of care by reducing the assessment time required to find the best device.
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