Perception of youth on Digital India
by Sunita Narang; Monica Singhania; Surinder Kaur; Shalu Mahajan
International Journal of Business Innovation and Research (IJBIR), Vol. 25, No. 3, 2021

Abstract: Digital India is seen as the engine for transition of India into an empowered nation. In this direction, several pro-people initiatives like MyGov, Digilocker, e-basta, and e-hospital are being implemented. Through a self-structured survey questionnaire, the study evaluates awareness about, implementation and utilisation of various e-services offered under the Digital India Program among Delhi University students. It examines the extent to which the services are being utilised and main barriers/challenges restricting its utilisation. The data has been analysed using ANOVA. The study reveals a high level of awareness among students. They believe it will improve the quality of services leading to good governance. Major factors restricting its implementation include lack of computer knowledge, fear of frauds and resistance to change. The study stressed on educating people about the benefits and usage of Digital India. The nation as a whole can move towards green and responsible governance by improving its acceptability.

Online publication date: Thu, 22-Jul-2021

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