Emotions at work: implications for psychological well-being of prison officers in Nigeria
by Fabian O. Ugwu; Ike E. Onyishi; Emenike N. Anyaegbunam; Lawrence E. Ugwu
International Journal of Work Organisation and Emotion (IJWOE), Vol. 12, No. 1, 2021

Abstract: Rising evidence indicates that surface acting is associated with energy expenditure which siphons resources needed to enhance well-being. We therefore examined the effects of surface acting, emotional exhaustion, and emotional intelligence on psychological well-being in a moderated mediation model. Based on a sample of 307 Nigerian prison officers, results showed that: the direct effect of surface acting on psychological well-being was significant; emotional exhaustion mediated the negative relationship between surface acting and psychological well-being; emotional intelligence moderated the relationship between surface acting and psychological well-being; emotional intelligence moderated the relationship between surface acting and emotional exhaustion; the link between emotional exhaustion and psychological well-being was moderated by emotional intelligence; and the indirect effect of surface acting on psychological well-being via emotional exhaustion was significant. This study has important theoretical and practical implications for service organisations wishing to buffer the deleterious effects of surface acting and emotional exhaustion on psychological well-being.

Online publication date: Mon, 14-Jun-2021

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Work Organisation and Emotion (IJWOE):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com