Managing digital workplace communications to maximise knowledge transfer: a collaborator's perspective
by Teresa Treviño; Flor Morton; Laura Zapata-Cantu
International Journal of Knowledge Management Studies (IJKMS), Vol. 12, No. 2, 2021

Abstract: The objective of this paper is to understand the motivations of collaborators using digital technologies at work to improve knowledge transfer in their organisations. A quantitative exploratory study is conducted using an online survey that was completed by 123 collaborators at different companies in the service, manufacturing, and retail industries. The findings indicate the motivations that employees have when using several digital tools in the workplace - information transfer, social interaction, convenience, immediacy and surveillance. Furthermore, it sheds light on the importance of such tools for their work, the type of content they share through each medium, and the perceived effectiveness of each digital tool in terms of knowledge transfer. We recommend that managers measure the perceived motivations behind the use of digital tools in their organisations and identify those that are capable of providing more than two motivations to their users. This research contributes to the literature by analysing the intersection between knowledge transfer, digital tools, and the uses and gratifications theory.

Online publication date: Mon, 26-Apr-2021

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Knowledge Management Studies (IJKMS):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email